Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
HOW CAN WE HELP YOU
Alta Support
Register Your Product
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Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
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Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Selected FAQs
We recommend children ride in a forward-facing harness seat until the maximum height or weight requirements are met. We do not promote use of the Alta until a child is approximately 6 years old and fits within the appropriate weight (40 - 100 lbs) and height (38 - 57”) requirements.
Children should stay in the Alta, until adult seat belts fit correctly, usually when children are at least 57” tall.
To ensure a child is ready for a seat belt, the following is recommended:
- The shoulder belt should cross their collar bone then cross their chest cavity
- The lap belt should sit across their lower hip bones and never across their belly
- Knees should bend at the edge of the vehicle seat cushion
- No slouching; a child should be mature enough to sit with the seat belt
- positioned properly as indicated above
- The child’s back should rest flat against the vehicle seat back
The Alta uses rigid LATCH connectors to position the booster in the vehicle. The vehicle lap-shoulder belt is used for securing the child within the seat.
Proper height of the headrest and belt guides are critical for optimal performance. The headrest should rest just above the top of the child’s shoulders ensuring the shoulder belt guide is properly positioned. The child’s ears must be below the top of the Alta’s headrest.
Once buckled, the vehicle belt must pass completely through the shoulder belt guide hook to prevent it from falling off the child’s shoulder. The vehicle lap belt must lie flat and snug across the child’s upper thighs and not across the child’s abdomen. Both the lap and shoulder belt must route under the Alta's armrest.
Click here for an instructional video.
Click here for user manual.
The Alta comes with a cup holder that can be attached to either side of the seat. An extra cup holder accessory will also be available. The cup holder is dishwasher-safe, top rack only.
You can machine wash the Alta seat fabrics on the gentle cycle. The seat base fabric conveniently zips off for easy cleaning. Lay flat to dry. We recommend spot cleaning the upper body fabric whenever possible.
Click here for an instructional video.
Click here for user manual.
The Alta is a high-back belt positioning booster and must be used with seat back attached, thus providing superior side impact protection.
Refer to vehicle’s owner manual for information regarding booster use with vehicle seats that have inflatable seat belts.
A Type 2 belt that includes lap and shoulder belts must be used.
Quick Links
Schedule a complimentary virtual consultation
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Before the appointment
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
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During the appointment
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
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After the appointment
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.