Ordering Info and Returns Policy

Placing Orders and Paying Online

UPPAbaby directly fulfills all orders placed online. If there is an issue with your order, you will receive an email within 2-3 business days. Only online orders are accepted. We will not accept orders by phone, email, post mail, or fax. We accept VISA, Mastercard, American Express, and Discover. Please DO NOT send credit card numbers through email. COD orders are not accepted. If you have issues using this website to place your order, please make sure your web browser has been updated to a recent version.

Damaged package claims must be submitted within 30 days of the order date to orders@uppababy.com. We are not responsible for orders marked as delivered by FedEx that are lost or stolen.

Spare parts purchased on uppababy.com are not covered under warranty.

UPPAbaby does not refund the difference or price match items due to price adjustments, sales, or discounts of any kind.


UPPAbaby ships to all 10 Canadian provinces and 3 territories. We do not ship to international addresses, P.O. boxes, or APO/FPO/DPO addresses.

All orders are shipped via FedEx standard ground. There is no shipping cost associated with orders. You will receive your order 5-10 business days after it ships.

Order Changes

Customers are responsible for ensuring all order information provided is correct. Orders cannot be changed or cancelled after submitted. If an incorrect ship to address is entered on an order, customers must contact FedEx to arrange delivery to the nearest FedEx pick up location.

Return Policy

Any orders placed on uppababy.ca must adhere to the Online Orders Return Policy.

If you have an inquiry about an order placed via our website, please reach out to our Online Orders team. They can be reached at orders@uppababy.com.

All items must meet the following requirements to be eligible for return:

  • Item(s) must be in new and unused condition; including all parts, accessories, and manuals
  • Returns must arrive at the UPPAbaby warehouse within 60 days of the order confirmation date, to be eligible for a full refund. Please note that it may take between 2-4 weeks for us to inspect the returned item and process your refund.
  • If the merchandise returned does not match your original purchase or meet our return requirements, it may be subject to a restocking fee of up to 30% and/or returned to you in lieu of a refund.
  • Items returned without first being authorized by UPPAbaby WILL NOT BE ACCEPTED for a refund
  • Items cannot be exchanged

If you want to return an item, visit one of UPPAbaby’s Hub Service Centers or simply contact our Online Orders team for assistance.

Return Instructions

Please email the Online Orders Department at orders@uppababy.com to initiate a return.

Please include your order number, the item you wish to return, and the reason for the return (please remember items must be returned new and unused).

We will let you know if your return is accepted or denied within 48 business hours. If approved, a pre-paid return label will be emailed to you by FedEx.

Prepare your package

  • Securely pack your items
  • Remove any existing labels on the outside of the package
  • Attach the provided return shipping label to the outside of the package
  • Bring your package to an authorized FedEx location or schedule a pickup. Contact 1-800-GO-FEDEX to schedule a pickup or visit FedEx.com to find a location

For Questions or Issues

For the quickest response email orders@uppababy.com or you can leave a voicemail at 781-333-5543. Please note return requests will not be accepted via voicemail.