Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
HOW CAN WE HELP YOU
Register Your Product
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Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
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Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Selected FAQs
No, the mattress is designed so that the child may sleep directly on it for enhanced airflow. We recommend the child sleep directly on the mattress in bassinet mode during their younger months. We offer custom-fit mattress covers in playard mode with secure attachments for a safer, tighter fit than traditional mattress sheets.
The Remi's folded dimensions are 11" x 10" x 28.5". Check with your airline for carry-on baggage policies. We offer a TravelSafe Travel Bag accessory if you need to check your Remi with your luggage. Any damage caused by the airline to your product when using the TravelSafe bag is covered by UPPAbaby.
Click here to learn more about the TravelSafe.
Click here to register your gear.
- Remove mattress from around playard by undoing the hook and loop tabs. (do not unzipper the mattress to remove from around the playard).
- With the 4 feet of the playard on the ground, push center hub down towards the ground until the playard fully opens and locks into position.
- Check to ensure top side rails are locked into position.
- Place mattress on floor of playard and pull 6 hook and loop tabs through the playard holes to attach underneath the floor of the playard.
Click here for a how-to video.
Quick Links
Schedule a complimentary virtual consultation
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Before the appointment
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
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During the appointment
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
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After the appointment
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.