Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
HOW CAN WE HELP YOU
Ridge Support
Register Your Product
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Limited Lifetime Warranty
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
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Product Alerts
If we need to contact you about an update or alert for your product, your registration will help us assist you.
Selected FAQs
To fold the Ridge, first brake the stroller and ensure front wheel is unlocked. Rotate handlebar to the highest position to allow for a standing fold. Lift the foot flap up to expose the fold lever and button. Press and hold the button while twisting the lever and pull up towards the center. The handlebar will rotate down to the ground to stand upright.
Click here for a how-to video.
Slide the harness pad down to expose the metal ring. The metal ring has a gap which allows you to feed the fabric loop through. Push back the webbing to expose that gap and then work the fabric through it.
No. The Ridge seat and canopy may remain on when attaching an infant car seat or Bassinet (with applicable adapters sold separately).
Click here for adapters.
Never! The foam filled tires of the Ridge eliminate the need to carry an air pump.
Yes, the Ridge transforms into a travel system with the Adapters for Ridge (Mesa/Mesa i-Size, and Bassinet).
Click here for adapters.
Yes, you must remove the Mesa V2 before folding the Vista, Cruz, Ridge or Minu stroller.
Yes! The Ridge is an all-terrain stroller designed for your daily lifestyle. Whether walking or jogging, the Ridge allows you to remain active as a family.
Yes. You may jog with your stroller in any of the reclined positions. Consult your pediatrician for advice on whether your child is ready.
No. You should not jog with an infant car seat attached to the Ridge. Jogging is intended for a child in the Ridge seat only.
Yes, create a from birth solution for the Ridge with the Bassinet accessory. The Bassinet requires the Adapters for Ridge (Mesa and Bassinet) to allow for attachment to the stroller frame. Bassinet and adapters sold separately.
Click here for adapters.
Yes, bring your toddler along for the ride with the PiggyBack for Ridge. The stand on board easily attaches to the Ridge frame (sold separately).
Click here for the PiggyBack.
Prior to first use, consult with you pediatrician if your child is suitable for jogging with this stroller. Children are unique and develop at different rates and therefore may not have the neck strength for jogging or off-road motion until 6 to 8 months of age. Your pediatrician would provide the appropriate guidance on what is best for your child.
Schedule a complimentary virtual consultation
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Before the appointment
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
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During the appointment
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
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After the appointment
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.