Customized Service
When your product has been registered, we can check the serial number for maintenance history and warranty information.
When your product has been registered, we can check the serial number for maintenance history and warranty information.
Some parts and repairs may be covered by our limited lifetime warranty. Find out here.
If we need to contact you about an update or alert for your product, your registration will help us assist you.
2017-LATER: The CRUZ wheels are made of solid Polyurethane, providing durability for a cushioned stroll on any ground surface.
2015/2016: The AirGo patent-pending wheels mimic the cushioned ride of an air-filled tire with the lightweight benefit of foam, providing the ultimate in shock-absorbing performance with tires that never go flat!
The CRUZ is suitable from 3 months to 50 lbs. It can be used from birth only with the Infant SnugSeat or Bassinet accessory.
Yes! You can easily upgrade your 2015-later CRUZ with our accessory covers, constructed of the same premium, full-grain leather as our standard leather accents. They can be purchased in Black or Saddle, and easily zip over non-leather CRUZ handlebars and bumper bars to add a rich and classic look.
Running is not recommended with the Cruz or Vista.
Yes, the CRUZ seat easily can be reversed to be forward or parent-facing.
The Serial Number is a long string of characters located on a sticker with a barcode on the right of the stroller frame above the basket.
Yes, you must remove the Mesa before folding the Vista, Cruz, Ridge or Minu stroller.
Yes, you must remove the Mesa V2 before folding the Vista, Cruz, Ridge or Minu stroller.
To watch a video, go here.
Watch this video to learn how to remove and attach the CRUZ canopy fabric.
The Travel Bag Accessory is recommended for air travel. By registering your stroller and Travel Bag, our TravelSafe program covers any damage incurred to your stroller during air travel
Click here to view the Travel Bag accessory.
2017-LATER models: The Toddler Seat is polyester. The padding is made of polyurethane foam. All 2018-LATER models include a 100% full-grain leather handlebar and bumper bar.
2015/2016 model: 600D Nylon
There are five recline positions ranging from upright to fully reclined.
No updates have been made for 2019.
2017 to 2018 CRUZ?
2015 to 2017 CRUZ?
The CRUZ is compatible with the UPPAbaby MESA infant car seat without the need for adapters. We create adapters for the following infant car seat manufacturers and models:
Chicco models: KeyFit and KeyFit 30 models.
Maxi-Cosi models: Mico, Mico AP, Mico NXT, Mico Max 30, Citi, Cabrio, and CabrioFix. NOT COMPATIBLE WITH Maxi-Cosi Prezi.
Also compatible with Nuna Pipa and Cybex Aton, Aton 2, and Aton Q.
CLEANING:
MAINTENANCE AND REPAIR:
Make sure you’ve registered your product and send along a description of what assistance you need. Trying to install a car seat? Wheels squeaking? We’ll find the right person to help!
One of our skilled technicians will guide you through the steps for solving your challenge. They will set up a matching product to walk you through the process and answer any questions you have along the way.
We’ll send you a follow-up up email with any further details or documentation that might be of assistance.